FAQs

MySpire is a secure way for you to manage your personal details, preferences and appointments securely and conveniently. Here's a guide to help you when using MySpire. If you have any queries relating to your appointments or treatment, please contact the Spire hospital you are going to who will be able to help you.

What devices can I use MySpire on?

You can access MySpire on a variety of mobile and desktop devices, including iPhones, iPads and Android.  You can log in to MySpire via any browser including Chrome, Safari and Internet Explorer. Please note, MySpire is not a downloadable app and you will not see it in the App Store or Google Play.

How do I change my password?

Once you’ve logged into MySpire, go to MySpire account where you'll be able to see and edit your password.

Who do I contact if I need help whilst using MySpire?

If you need any help – please look through our FAQs first – including our “How to find what I want” section. 

What do I do if I don’t think the information about my appointments is right?

The information you see on MySpire is updated in real time and should be correct. Please check this information against your appointment letter or email which the hospital has sent you. If there are any differences please contact the hospital where your appointment is taking place and they will be able to help you.

Why can’t I change my GP details?

If you have an appointment or treatment booked with Spire that the NHS is paying for, you will not be able to amend your GP details as this is linked to the information the NHS provided to us at the time of your booking. 

Why can’t I change or update my method of payment?

For certain appointments we are not able to accept a change in your method of payment:

  • Appointments booked and paid for online are not editable as payment has already been made and logged against your details – you'll be able to update your payment method if any further appointments are made
  • If you’re going to the hospital for treatment and being admitted, you will not be able to change the method of payment as it has already been pre-authorised
  • If the NHS is paying for your treatment at Spire, you will not be able to amend this as it is linked to your NHS details
  • If you have more than one imaging appointment on the same day, you won’t be able to vary the method of payment for each appointment via MySpire – if you wish to pay for each appointment using a different payment method please notify the hospital when you arrive

How secure is my data?

Spire Healthcare understands the importance of privacy and security and you can be assured that your data is safe and securely protected.  For more information please take a look at our Privacy Notice. If you wish to view or change the way in which Spire sends you information, please go to the Communication preferences section.

How do I delete a MySpire account?

If you no longer wish to use MySpire and want to delete your account, please contact the hospital you last visited who will be able to remove your account details.